Trendy Tote Collection LLC, situated at 980 Lords Hill Dr, Fountain, CO 80817, USA, and operating the website https://trendytotecollection.com/, is committed to ensuring your satisfaction with our women’s handbags, which are priced between $80 and $300. This Return and Refund Policy outlines the terms and conditions for returning products and obtaining refunds. By making a purchase from us, you agree to abide by this policy. If you have any questions or need further assistance, please contact our customer service at collec@trendytote.shop or +1 9703988458.

I. Eligibility for Returns

  1. Timeframe: You may return eligible handbags within3 days from the date of delivery. We understand that you need sufficient time to assess the product, and this return period provides you with the opportunity to decide if the handbag meets your expectations.
  2. Condition of the Product: To be eligible for a return, the handbag must be in its original condition. This means it should be unworn, unwashed, and free of any signs of damage, stains, or alterations. All tags, labels, and original packaging (if applicable) must be intact. Handbags that do not meet these criteria may be refused, and you will be notified of the reason for the rejection.
  3. Proof of Purchase: You are required to provide a valid proof of purchase, such as the order confirmation email, receipt, or invoice. This is essential for us to verify your purchase and process your return. Without a valid proof of purchase, we may not be able to accept your return.

II. Initiating a Return

  1. Contact Customer Service: To initiate a return, please reach out to our customer service team via email at collec@trendytote.shop or by phone at +1 9703988458. Our representatives will assist you in obtaining a Return Merchandise Authorization (RMA) number. This number is mandatory for all returns and should be clearly marked on the outside of the return package.
  2. Return Instructions: Once you have received the RMA number, we will provide you with detailed instructions on how to return the handbag. This may include information on the shipping address, the required packaging, and any other specific requirements. Please follow these instructions carefully to ensure a smooth and efficient return process.

III. Return Shipping

  1. Shipping Costs: In most cases, you are responsible for the cost of return shipping. We recommend using a reliable shipping method with tracking and insurance to ensure the safe return of your handbag. You can choose a shipping carrier and service level that suits your needs and budget. However, if the return is due to a defect in the product or an error on our part, we will cover the return shipping cost. Please contact our customer service to discuss the specific circumstances and determine your eligibility for a shipping cost reimbursement.
  2. Return Tracking: After you have shipped the handbag back to us, please retain the tracking number and shipping receipt for your records. This will enable you to monitor the progress of the return and ensure that it is received by us. If you have any concerns about the return shipping, please contact our customer service, and we will assist you.

IV. Refund Process

  1. Inspection: Once we receive the returned handbag, our team will inspect it to ensure that it meets the return criteria. This inspection process may take 7 business days. If the handbag is in the original condition and meets all the requirements, we will proceed with the refund.
  2. Refund Method: The refund will be issued to the original payment method used for the purchase. For example, if you paid with a credit card, the refund will be credited back to the same credit card account. If you paid with PayPal, the refund will be processed through PayPal. The time it takes for the refund to appear in your account may vary depending on your payment provider, but it usually takes 3-5 business days for the refund to be processed and an additional 3-5 business days for the funds to be available in your account.
  3. Partial Refunds: In some cases, if the handbag you are returning is part of a set or bundle, or if you are returning only a portion of your order, you may be eligible for a partial refund. The amount of the partial refund will be calculated based on the price of the returned handbag and any applicable discounts or promotions. We will notify you of the refund amount and the reason for the partial refund.

V. Exchanges

  1. Requesting an Exchange: If you would like to exchange a handbag for a different size, color, or style, please contact our customer service as soon as possible. We will do our best to accommodate your request, but availability may be limited. Please note that exchanges are subject to the same eligibility criteria as returns, and you will need to follow the same process for initiating the return and providing a valid proof of purchase.
  2. Shipping for Exchanges: If your exchange request is approved, we will cover the cost of shipping the replacement handbag to you. However, you are still responsible for the cost of returning the original handbag to us, unless the return is due to a defect or error on our part. Once we receive the returned handbag and verify its condition, we will ship the replacement handbag to you as soon as possible.

VI. Damaged or Defective Items

  1. Reporting: If you receive a damaged or defective handbag, please contact our customer service within [X] business days of receiving the item. You will need to provide detailed information about the damage or defect, including photos if possible. Our customer service team will assist you in determining the best course of action, which may include a replacement, a full refund, or a partial refund.
  2. Resolution: We will do our best to resolve the issue as quickly as possible. If you choose a replacement, we will ship the new handbag to you at no additional cost. If you prefer a refund, we will process the refund in accordance with our refund policy. In some cases, if the damage or defect is minor, we may offer a partial refund as a solution.

VII. Final Sale Items

Certain handbags may be marked as “Final Sale” on our website. These items are not eligible for return, exchange, or refund, except in the case of a damaged or defective item. The “Final Sale” status will be clearly indicated on the product page, and you will be notified during the checkout process if any of the handbags in your order are final sale items. Please review the product details carefully before making a purchase to ensure that you are aware of the return policy for each item.

VIII. Contact Us

If you have any questions, concerns, or need further assistance regarding our Return and Refund Policy, please contact our customer service at:
Trendy Tote Collection LLC
980 Lords Hill Dr, Fountain, CO 80817, USA
Email: collec@trendytote.shop
Phone: +1 9703988458

We reserve the right to update this Return and Refund Policy from time to time. Any changes will be posted on our website, and the revised policy will be effective immediately upon posting. Your continued use of our services after the effective date of the updated policy constitutes your acceptance of the changes.